At the end of the conversation, customers can request a transcript. When download and email options are enabled by an administrator, customers can download or request an email of their chat transcript at any time during a chat session. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.Ĭhat for Dynamics 365 Customer Service allows customers to download and email a copy of their chat transcripts. An additional license is required to access Omnichannel for Customer Service. Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.
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